Refund and Cancellation Policy

At Bombshell Comms and The Bombshell Blueprint, we are committed to delivering high-value digital products, programmes and in-person services. This policy explains how cancellations and refunds work. It forms part of our Terms and Conditions and should be read with them. If the two conflict, [the Terms and Conditions prevail].

Nothing in this policy affects your statutory rights as a consumer.

1. Your 14-day right to cancel

If you are buying as a consumer (an individual buying mainly for purposes outside your business), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel most online purchases without giving a reason. The 14 days run from the day after you buy a service, or from the day the digital content is made available to you.

To cancel, email bombshellblueprint@bombshellcomms.co.uk with a clear statement that you wish to cancel. If you are entitled to a refund, we will pay it within 14 days of receiving your cancellation, to your original payment method.

How this applies to each of our products is set out below.

2. Digital products and self-paced courses (including the Complete Marketing Plan)

At checkout, we will ask you to tick a box confirming that:

• you want immediate access to the digital content; and

• you understand that you lose your right to cancel once access begins.

If you tick the box, you lose your 14-day right once the content begins to be made available to you. We will email you confirmation of this. After that point, digital products and self-paced courses are not refundable for change of mind.

If you do not tick the box, or we do not send the confirmation, your full 14-day right applies.

If a product is faulty, will not open, or is not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Please email us and we will put it right.

3. Online 1-2-1 Clarity Calls and Marketing Clinics

Rescheduling. You can change or cancel a booking free of charge up to 24 hours before the session. We will offer you a new date, or a refund if you would rather cancel, provided you are within your 14-day cancellation period or we have agreed otherwise.

Late changes and no-shows. If you cancel with less than 24 hours' notice, or do not attend, we may treat the session as used. If you have a genuine emergency, please tell us and we will do our best to be flexible.

Within your 14-day period. If you ask us to begin the service within the 14 days and then cancel, you will pay a proportionate amount for what we have provided up to the point you told us you were cancelling. If we have fully delivered the session within the 14 days, with your express acknowledgement that you lose your right to cancel, you cannot cancel afterwards.

4. In-person Marketing Clinics and Strategy Days

We do significant preparation before in-person sessions, so these are generally non-refundable after your 14-day cancellation period has ended.

Your 14-day right. If you book online, your 14-day right to cancel applies unless the session has already been fully delivered. If the session date falls within the 14 days and you ask us to proceed, you will pay for the work we have done up to the point of cancellation.

Rescheduling. You may reschedule once, with at least 48 hours' notice, free of charge for our own time. Any non-refundable costs we have already incurred and cannot recover (such as venue hire, catering or travel) will be chargeable to you at cost, and we will show you what they are on request. We will not charge for general administration time as a separate fee.

Use within the agreed period. Sessions must be taken within the agreed timeframe, usually 90 days from purchase unless stated otherwise at checkout. If we cannot deliver within that time for a reason on our side, we will agree a new date with you or refund you for the part not delivered.

5. If we have to cancel or change a session

If we need to cancel or reschedule, we will tell you as soon as possible and offer an alternative date. If the alternative does not suit you, we will refund you for the part of the Service not delivered.

6. Payment plans

If you are on a payment plan, your cancellation rights in this policy apply in the same way. After your cancellation period ends, the remaining instalments stay payable as set out in our Terms and Conditions.

7. Memberships and subscriptions

Memberships and subscriptions (including the Substack newsletter) are covered by the Terms and Conditions. You can cancel at any time before your next billing date through your member account, or by email.

8. Business customers

If you are buying for your business, the 14-day statutory cancellation right does not apply. The cancellation and rescheduling terms above still apply, and nothing in this policy limits your rights if we breach our contract with you.

9. Exceptional circumstances

We aim to be fair. If something serious or unexpected has happened and you would like us to consider an exception, please contact us at bombshellblueprint@bombshellcomms.co.uk. We will consider every request and reply within 5 working days.

10. Questions

If you are unsure whether a purchase is refundable, or you need help accessing your content, please email bombshellblueprint@bombshellcomms.co.uk.k